Cancellation & Payment Policy

Effective Date: 1st August 2026

At Paws, Purrs & Peace of Mind, I understand that plans can change. This policy helps ensure fairness for both clients and the business.

1. Payments

  • Payment is required before the start of your booked service unless otherwise agreed.

  • Payment can be made by bank transfer.

  • Bookings are not confirmed until payment has been received (where applicable).

2. Dog Walks & Drop-In Visits

  • Cancellations made with more than 24 hours’ notice will not be charged.

  • Cancellations made with less than 24 hours’ notice may be charged at 50% of the booking fee.

  • Failure to attend a booked appointment without notice may be charged at 100% of the booking fee.

3. Overnight Home & Pet Sitting

  • Cancellations made with 7 days’ notice or more will receive a full refund.

  • Cancellations made 3–6 days before the booking may be charged 50% of the booking fee.

  • Cancellations made with less than 72 hours’ notice may be charged the full booking fee.

4. Changes to Bookings

Where possible, I will do my best to accommodate changes to dates or times. However, changes cannot always be guaranteed and are subject to availability.

5. Cancellation by Paws, Purrs & Peace of Mind

If I ever need to cancel a booking due to illness, emergency or circumstances beyond my control, I will notify you as soon as possible and, where appropriate, offer an alternative date or arrange a full refund for any payments already made.

6. Bank Holidays

Bookings on Bank Holidays may be subject to an additional charge. Any additional fees will be discussed and agreed before your booking is confirmed.

7. Refunds

Any approved refunds will be processed as soon as reasonably possible using the original payment method where applicable.

8. Contact

If you need to cancel or amend a booking, please contact me as soon as possible by phone, email or through the online booking system.