Privacy Policy

Effective Date: 1st August 2026

At Paws, Purrs & Peace of Mind, your privacy is important to us. This Privacy Policy explains how we collect, use and protect your personal information.

1. Information We Collect

We may collect the following information when you contact us or book our services:

  • Full name

  • Address

  • Email address

  • Telephone number

  • Emergency contact details

  • Veterinary practice details

  • Pet information (including medical conditions, behaviour and care requirements)

  • Booking history

  • Payment information (where applicable)

2. How We Use Your Information

Your information is used to:

  • Provide safe and personalised pet care services

  • Contact you regarding bookings

  • Respond to enquiries

  • Maintain accurate client records

  • Contact you in the event of an emergency involving your pet

  • Meet our legal and insurance obligations

We will only use your information for these purposes.

3. How Your Information Is Stored

Your information is stored securely and is only accessible to Paws, Purrs & Peace of Mind.

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse.

4. Sharing Your Information

We will never sell or rent your personal information.

Your information will only be shared if:

  • It is necessary to protect your pet’s welfare (for example, with your nominated veterinary practice during an emergency)

  • We are legally required to do so

5. How Long We Keep Your Information

We will only keep your personal information for as long as necessary to provide our services, meet legal obligations and maintain business records.

Information that is no longer required will be securely deleted or destroyed.

6. Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of the personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Request that we delete your personal information where legally possible.

  • Withdraw your consent where applicable.

To exercise any of these rights, please contact us using the details on our website.

7. Cookies

Our website may use cookies to improve your browsing experience and to help us understand how our website is used.

You can manage or disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Paws, Purrs & Peace of Mind

Email: pawspurrsandpeaceofmind@gmail.com

Phone: 07553762217